Returns and Refunds

Draft copy. This is a legally operative document. Have it reviewed, and confirm the return window, who pays return shipping, and your restocking terms before launch.

Returns and Refunds

Return window

You may return most items within 30 days of delivery for a refund or exchange.

Condition

Items must be unused, unwashed, and in their original packaging with any tags attached. For hygiene reasons, grooming tools that have been used against an animal cannot be returned unless they arrived faulty.

Sizing returns

Apparel and harnesses that do not fit can be exchanged for a different size within the return window, provided the item has not been worn outdoors.

How to start a return

Contact us with your order number and tell us what you would like to return and why. We will send return instructions. Please do not send anything back before contacting us.

Return shipping

If the item is faulty, damaged in transit, or we sent the wrong thing, we cover return shipping. For change-of-mind returns, return shipping is the customer's responsibility.

Refunds

Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to the original payment method, typically within 5 to 10 business days depending on your bank.

Returns and Refunds